Known issues with Android notifications

In some cases, certain Android devices or third-party apps may block Full Battery & Theft Alarm from sending email notifications. Below you’ll find some steps you can take to troubleshoot the issues we’re aware. If you need any help along the way, contact us with support@9folders.com — We will try to provide a solution to solve your problems as soon as possible.

Android operating systems

Android version 6.0 and later

For devices running Android version 6.0 and later, verify that all permissions for Full Battery & Theft Alarm are enabled:

From the app drawer, tap Settings.

TapApps.

Choose Full Battery & Theft Alarm.

Select Permissions and ensure that all permissions are enabled.

Android version 6.0.1

For devices running Android version 6.0.1, check that your battery optimization is not preventing Full Battery & Theft Alarm from sending you notifications:

From the app drawer, tap Settings.

Select Battery.

Tap the Overflow menu icon and choose Battery Optimization.

Tap the downward caret and choose All apps.

Tap Full Battery & Theft Alarm, then tap Don't optimize.

Android version

For devices running Android version 9, make sure the Adaptive Battery feature is not preventing Full Battery & Theft Alarm from sending you notifications:

From the app drawer, tap Settings.

Select Battery.

Choose Adaptive Battery.

Tap Restricted apps, and make sure Full Battery & Theft Alarm is not listed.

Third-party apps

Clean Master

This third-party app manages battery saving and RAM.

Visit the app's Tools tab.

Select the Notification Cleaner

Tap the gear icon

Disable this feature for Full Battery & Theft Alarm only, or for all notifications.

Security Master

This third-party security app may be blocking Full Battery & Theft Alarm from sending notifications:

Visit the app's Notification Cleaner.

Tap the gear icon.

Ensure that Full Battery & Theft Alarm is unchecked and listed under Apps - Notifications Allowed.

Note: In some cases, you may need to uninstall the app in order to receive mobile notifications.

Android device models

Below is a list of Android devices and models known to have issues with Full Battery & Theft Alarm notifications.

Asus Zenfone (Android 7.0)

Step 1: Ensure that Full Battery & Theft Alarm is set to auto-start

From the app drawer, tap Settings.

Tap Power Management.

Select Auto-start Manager.

Find Full Battery & Theft Alarm and ensure it's enabled.

Step 2: List Full Battery & Theft Alarm as a protected app

From the app drawer, tap Mobile Manager.

Tap Boost.

Tap Enable Super Boost, then select Protected app list.

Verify that Full Battery & Theft Alarm is on the list

Asus Zenfone 2

Make sure that Full Battery & Theft Alarm is allowed to begin on startup from your Auto-start manager:

From the app drawer, tap Apps.

Tap Auto-start manager.

Toggle Full Battery & Theft Alarm to Allow.

Huawei Honor 6

Step 1: List Full Battery & Theft Alarm as a protected app

From the app drawer, tap Settings.

Tap Power Saving.

Tap Protected apps.

Toggle Full Battery & Theft Alarm to enable.

Step 2: Enable Full Battery & Theft Alarm in the Notification Manager

From the app drawer, tap Settings.

Tap Notification Manager.

Select Notify for Full Battery & Theft Alarm to receive push notifications.

Huawei Honor 8

Step 1: List Full Battery & Theft Alarm as a protected app

From the app drawer, tap Settings.

Tap Advanced Settings.

Tap Battery Manager.

Tap Protected apps (or Close apps after screen lock).

Toggle Full Battery & Theft Alarm to enable.

Step 2: Ignore battery optimizations for Full Battery & Theft Alarm

From the app drawer, tap Settings.

Tap Apps.

TapAdvanced.

Select Ignore battery optimizations.

Choose Full Battery & Theft Alarm and ignore the app.

Step 3: Allow notifications from Full Battery & Theft Alarm

From the app drawer, tap Settings.

Select the Notification Panel & Status Bar.

TapNotification Center and find Full Battery & Theft Alarm

Ensure that Allow Notifications and Priority Display are active

Huawei P8 lite

Step 1: Enable Full Battery & Theft Alarm to run at startup

From the app drawer, tap Phone Manager.

Swipe left and tap Startup Manager.

Tap Full Battery & Theft Alarm and ensure that it's set to run automatically at system startup.

Step 2: Allow notifications from Full Battery & Theft Alarm

From the app drawer, tap Phone Manager.

Swipe left and tap Notification Manager.

Tap Rules and ensure that Full Battery & Theft Alarm is set to send notifications to the notification panel. Check if any other settings in this view may be blocking notifications.

Huawei Mate 8 & Huawei Nova Plus

Ensure that Full Battery & Theft Alarm is exempt from your device's battery optimization features:

From the app drawer, tap Settings.

Tap Advanced Settings.

Tap Battery Manager.

Tap Protected apps.

Toggle Full Battery & Theft Alarm to enable.

LeEco/LeTV

Step 1: Enable Full Battery & Theft Alarm to run at startup

From the app drawer, tap Settings.

Tap Permissions.

Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you'll see You've enabled [x] apps to auto launch

Toggle Full Battery & Theft Alarm to enable.

Step 2: List Full Battery & Theft Alarm as a protected app

From the app drawer, tap Settings.

Select Battery, then tap Power saving management.

Select App Protection.

Toggle Full Battery & Theft Alarm to enable.

Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow Full Battery & Theft Alarm notifications.

Lenovo

Enable the auto-start setting for the Full Battery & Theft Alarm app:

From the app drawer, tap Settings.

Tap Power Manager.

Select Background app management.

Toggle Full Battery & Theft Alarm to Allow auto-start.

OnePlus (Android 7.0 and earlier)

For system versions earlier than Android 8.0 Oreo, ensure that Full Battery & Theft Alarm is set to auto-launch:

From the app drawer, tap Settings.

Tap Apps.

Tap the gear icon in the top right.

Select App Autolaunch.

Toggle Full Battery & Theft Alarm to enable.

OnePlus (Android 8.0 and later)

Step 1: Check that app storage is set to clear normally

From the app drawer, tap Settings.

Tap Advanced.

Select Recent apps management.

Ensure that Normal clear is enabled.

Step 2: Exclude Full Battery & Theft Alarm from battery optimization

From the app drawer, tap Settings.

Tap Battery, then Battery Optimization.

TapApps not optimized and select All apps.

Find Full Battery & Theft Alarm and ensure it's set to Don't optimize.

OnePlus 3

Adjust your battery optimization to allow notifications from Full Battery & Theft Alarm when it's running in the background:

From the app drawer, tap Settings.

Tap Battery.

Select Battery Optimization.

Tap the Overflow Optimization.

Select Advanced Optimization.

Toggle Full Battery & Theft Alarm to off

OPPO

Step 1: List Full Battery & Theft Alarm as a protected app

From the app drawer, tap Settings.

Tap Advanced Settings.

Tap Battery Manager, then Protected Apps.

Toggle Full Battery & Theft Alarm to enable protection.

Step 2: Ignore battery optimization for Full Battery & Theft Alarm

From the app drawer, tap Settings.

Tap Apps, then Advanced

Select Ignore Battery Optimizations.

Toggle Full Battery & Theft Alarm to ignore optimization.

Step 3: Allow notifications from Full Battery & Theft Alarm

From the app drawer, tap Settings.

Tap Notification Panel & Status Bar.

Tap Notification Center.

Find Full Battery & Theft Alarm and activate allow notifications and priority display

Samsung

Step 1: Prioritize notifications from Full Battery & Theft Alarm

From the app drawer, tap Settings.

Tap Apps.

Select Full Battery & Theft Alarm.

Under App Setting, tap Notifications

Toggle on Set as priority.

Step 2: Register Full Battery & Theft Alarm into Unmonitored apps

From the app drawer, tap Settings.

Tap Device management.

Select Battery.

Tap Unmonitored apps.

Add Full Battery & Theft Alarm to this list.

Xiaomi

Check that Full Battery & Theft Alarm is given permission to autostart:

From the app drawer, tap Security.

Tap Permissions.

Tap Autostart.

Toggle Full Battery & Theft Alarm to enable.